Coronavirus (COVID-19) - Latest information on our services
In response to the ongoing situation surrounding the Covid-19 pandemic, we wanted to keep you updated regarding the measures we are taking to ensure we can continue to deliver your magazines.
To ensure that business continues as usual, we are in regular contact with our print and distribution suppliers.
We will do our best to communicate to you if there should be a change in this situation - please check your emails from us and refer to www.classicmagazines.co.uk for announcements that may relate to your subscription. You can also keep up to date with news via our Facebook page.
If the situation develops so that we are unable to deliver your printed magazine to you, we will of course extend your subscription by the number of missing issues - there is no way that you'll miss out! While possible we will also send a digital issue of your magazine so that you can keep up to date - this will of course be free of charge.
At the moment, it is business as usual and we are not expecting any disruption in service. However, with the continuous fast-paced developments we are facing, we wanted to keep you up-to-date on how you can expect things to pan out.
Thank you for your continued support - we hope that we can continue delivering your favourite magazine and provide a little bit of entertainment and enjoyment during these unprecedented times for us all.
Stay safe
Classic Magazines
Frequently Asked Questions
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Subscriptions
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Help us to help you...
Got an idea for how we can help you find the information you need faster then drop us an email with the details to emailqueries@mortons.co.uk and make the subject of the email 'Frequently Asked Questions Suggestion'
Subscriptions...
Where do I put the promotion code I have?
You need to type this in the URL bar. i.e. www.classicmagazines.co.uk/tcmins10
What do I do if I have selected the incorrect start issue?
Either call Customer Services on 01507 529529 or email subscriptions@mortons.co.uk and we will be able to look into this for you
Why can I not renew a gift subscription online?
If you renew a gift subscription online it changes the receivers details to the payers details.
What do I need to do when I clicked renew in My Account area?
You will need to choose which country and then which subscription type with digital or print and then how many issues you would like. You then need to add this to your basket. You will need to view your basket and pay for your subscription.
I'm trying to renew a gift subscription but it will not let me log on..
There is a little note to say online that it isn't possible to renew a gift subscription online. If you would like to call Customer Services on 01507 529529, we will be able to assist you with your renewal.
Shows and Events...
I didn't get an email after I bought my tickets
Contact our customer service team on 01507 529529 and we can check your email and order details
How do I get my e-tickets
A PDF of your tickets is attached to the confirmation email you need to print this and bring along with you to gain entry
Your Shopping Basket...
Did you know if you are already a customer of ours you can save your shopping basket contents by logging in?
To save the content of your shopping basket login and your basket is automatically saved as you add items to it. The basket is saved for a month.
Digital Products...
I didn't get a confirmation email after I bought my digital bookazine with how to activate it
Contact our customer service team on 01507 529529 and we can check your email and order details
My email address is not recognised when I try to activate
PocketMags requires the same email address that you used with you order.
I can't see the latest issue in my PocketMags account
Contact our customer service team on 01507 529529 and we can check the latest issue on sale date.
Where can I get find all the apps?
You can find all our apps here: www.mortons.co.uk/magazineapps/
Open the app and sign in with your PocketMags ID to see the issues available to you.
Will I get an email when a new issue is available?
Not at the moment but we are looking at the best way to achieve this. Activate push notifications to get an alert as new issues go live.